Hotel Du Vin Glasgow

Great venue. Friendly and helpful employees. Amazing junior suite room facilities. Clean through out rooms, bar, reception, facilities, restaurant, and shared areas. Comfortable bed. Bathroom supplies are useful. Extremely luxurious. Celebrated my birthday and was greeted with a very kind plate with some chocolates. Bar staff were extremely welcoming and created a special cocktail with my favourite flavours.

Luxury price. Luxury property. Terrible staff and procedures. Double billed- scam. Couldn’t eat dinner because of a private function, we were sent down the street. Tried to see if we could use the bar to eat but it was packed with guests. No staff even asked us if they could help. We had the best suite they offer and couldn’t get help with our bags to the curb or dine in our hotel. I don’t mind paying for quality. It’s not offered here. Scott and Oksana are the only two that salvaged our stay. Go to a Ritz. Skye, I am embarrassed for you and your reply. Your excuses lack proper customer service etiquette and accuracy. We were merely doing a last minute check of the room for belongings and could not have been 30 seconds behind the gentlemen taking our bags. He obviously had somewhere else to go. I took the bags to the curb myself by the time he returned. That in no way should be acceptable to your management team. At any hotel it is proper to forewarn the guests that a group function will dominate the dining room and guests will not have access to the dining room unless they have a reservation. We showed up at 5pm and were offered an 8:45pm following the private function that took precedence. Pro tip: graciously apologize to guests when they had issues. Your reply is unbecoming of the stately property and what you aspire to be. You’ve fallen short and admit it. Don’t make excuses!

I photographed a wedding at Hotel Du Vin on 23/12/23 and it was lovely, the staff were really helpful to the vendors and d the room for bridal prep was really large and had plenty of spaces for doing the photos, including a feature bath in the middle of the room. Being a few days before Christmas there were plenty of Christmas lights and trees throughout the hotel. Staff were very attentive to the couple too.